Our research shows that on average each IFA practice receives one special risks case a month. Until now, the common way of handling such a case is by the multiple application process, offering requiring the client to complete three or four proposal forms.

Multiple applications are not only time consuming and tedious but are costing the industry in excess of £90 million a year. It is time to create a new way of handling complex cases with efficiency to the industry and dignity to the client.

The current process mitigates against the client getting the correct cover in time:

• Multiple proposal form completion and submission leads to adviser and client fatigue from the outset.
   
• The administration of proposals and the organisation of GPRs or medicals is expensive and time consuming.
   
• The potential for administration and processing delays is multiplied three or four-fold with the slowest provider controlling your response to the client.
   
• There is great potential for client dissatisfaction which impacts on other areas of your business.
   
• 45% of non-standard clients currently do not take up the terms offered.
   
• IFAs often apply to the wrong providers. Providers competitive at standard rates are not always likely to maintain that competitiveness with special risk cases.
   
• As a result there is no guarantee that the terms offered are the most competitive for the client.
   
• IFAs who do not handle large numbers of non-standard clients are likely to be increasing their compliance risk.
   
• Many IFAs do not handle enough special risks cases to become experienced in selling loadings, deferrals and declinatures.